Digital products from Shop the Evolution are delivered instantly. If anything isn’t working as expected, this page covers the most common situations and quickest fixes.
How downloads work
- After checkout, you’re redirected to a confirmation page with direct download links
- An email is sent with the same links to the email address used at checkout
- Every purchase is also saved permanently in your account library
Where to find your files
Sign in and visit /library — every digital product you’ve ever purchased lives there, along with re-download links and Canva access.
Using Canva templates
- Click the Canva link from your library or download email
- If prompted, sign into your free or Pro Canva account
- Canva opens a fresh editable copy in your account — the original template stays untouched
- Edit, customize, download as PDF/PNG/JPG, and reuse as often as you like
File compatibility
- PDFs open in any PDF reader (Adobe Reader, Preview, browser)
- Canva templates require a free Canva account
- Notion templates require a free Notion account
- Google Docs/Sheets templates require a free Google account
Expired or broken links
Email links may expire — your library link never does. Sign in and re-download anytime. If you can’t access your library, email orders@shoptheevolution.com with your order number.
I didn’t receive my email
- Check spam, promotions, and updates folders
- Confirm you used the correct email at checkout
- Add orders@shoptheevolution.com to your contacts
- Sign in to your account — your downloads are also there
Printing tips
- Print at 100% / actual size (no scaling) for accurate dimensions
- Use 24+ lb paper for planner pages and worksheets
- Cardstock works well for covers, dashboards, and tabs
Use & license
Digital products are licensed for single-user personal use unless otherwise stated. See our Digital Product Licensing for full details.
Still stuck? Email orders@shoptheevolution.com with your order number and a screenshot — we’ll have you up and running quickly.