Question 1

How long does shipping take?

Accepted Answer

Digital products are delivered instantly. In-stock physical orders ship in 1–3 business days. Print-on-demand items take 2–7 business days to produce, then ship via standard carriers (3–7 business days in the US, 7–21 internationally).

Question 2

How do I track my order?

Accepted Answer

Tracking numbers are emailed automatically once your order ships. You can also view tracking inside your account.

Question 3

Do you ship internationally?

Accepted Answer

Yes, worldwide. Customers are responsible for any customs duties or import taxes assessed by the destination country.

Question 4

I entered the wrong address — can I fix it?

Accepted Answer

Email orders@shoptheevolution.com immediately with your order number. We’ll do our best to update before fulfillment begins, but we can’t guarantee changes once production starts.

Question 5

What can be returned?

Accepted Answer

In-stock physical products in original condition within 14 days of delivery. Print-on-demand and digital products are not eligible for return except for defects or fulfillment errors.

Question 6

Are digital products refundable?

Accepted Answer

Digital products are final sale once delivered or accessed. Limited exceptions apply for corrupted files or duplicate charges.

Question 7

How long do refunds take?

Accepted Answer

Once approved, refunds typically reach your original payment method within 5–10 business days.

Question 8

Where do I find my downloads?

Accepted Answer

Sign in and visit /library — every digital product you've purchased lives there. We also email links to your order email.

Question 9

How do I use a Canva template?

Accepted Answer

Click the Canva link from your download. It opens a fresh editable copy in your Canva account that you can customize and reuse.

Question 10

What file formats do you provide?

Accepted Answer

Most products are PDF, Canva, and where applicable Notion or Google Doc/Sheet templates. Each product page lists exactly what's included.

Question 11

My download link expired — what do I do?

Accepted Answer

All purchases are stored in your library — sign in and re-download from there. If you need help, email orders@shoptheevolution.com with your order number.

Question 12

Can I share my files with a friend?

Accepted Answer

No. Digital products are licensed for single-user personal use unless a commercial or team license is explicitly granted. See our Digital Product Licensing.

Question 13

How do I create an account?

Accepted Answer

Click 'Account' in the header or use the email tied to your most recent order — you'll be prompted to set a password.

Question 14

How do I cancel a membership?

Accepted Answer

Sign in, visit /account, and cancel anytime. Cancellation stops future billing and takes effect at the end of the current billing period.

Question 15

I forgot my password.

Accepted Answer

Use the 'Forgot password' link on the sign-in page. If you don't receive the reset email within 10 minutes, check spam or contact us.

Question 16

What is Life in Evolution?

Accepted Answer

Life in Evolution is our free weekly newsletter — entrepreneurship, digital products, education, curated finds, and subscriber-only perks.

Question 17

What is EVOLVE Daily?

Accepted Answer

EVOLVE Daily is our public blog, free for everyone. It covers business, lifestyle, family, and creative growth.

Question 18

How do I unsubscribe?

Accepted Answer

Use the 'unsubscribe' link in the footer of any email, or visit /email-preferences to fine-tune what you receive.

Question 19

How does Shop the Evolution earn from Amazon links?

Accepted Answer

As an Amazon Associate, Shop the Evolution earns from qualifying purchases. Your price is exactly the same whether you use our link or shop directly.

Question 20

Who do I contact about an Amazon order issue?

Accepted Answer

Always contact Amazon (or the third-party retailer) directly — we don't process or fulfill those orders.

Question 21

How do I access a webinar I registered for?

Accepted Answer

Eventbrite (or our course platform) sends a confirmation email with the join link. Replays, when available, are emailed within 24–48 hours.

Question 22

Are courses self-paced?

Accepted Answer

Yes — once enrolled, you can move through lessons at your own pace. Specific cohort programs will be clearly marked.

Question 23

How do I book agency services?

Accepted Answer

Visit /services or /agency for Brand Evolution Marketing Agency offerings, or book a discovery call from /services/book-a-call.

Your questions, answered well.

Orders & shipping

Returns & refunds

Digital products & downloads

Account & memberships

Amazon Finds & affiliates

Webinars, courses & services

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